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What Is Platform Management? Does My Company Need It?
Platform Management is our managed service that allows you to run your business while we manage your web platform. We will understand all components of your business web platform, make recommendations on modification to the current strategy as well as ensure that every dollar of expense toward your web technology is accounted for.
With over 25 years of corporate IT management experience, we have the skills and expertise needed to maintain your web platform but to steadily improve it over time. We proactively monitor your site(s) up/down status as well as monitor and manage the performance and user experience.
Already have some IT staff? Whether contractors or employees, we love working with developers and designers to get every ounce of performance and usability from your web platform investment.
If you rely on your company website to generate revenue, you will benefit from our platform management service. Websites are an expense to your business. Managed properly, less performing components of your platform can be managed better or moved to a different, higher performing strategy.
Our support and maintenance operations are based on ITRM best practices and 25+ years of Enterprise IT Management skills and experience.
WEBSITE SPEED OPTIMIZATION
Ongoing website optimization is including in your monthly platform management service. I’ve never heard a complaint from a client about their website loading too fast. However, many website owners are missing out on some of the fundamental SEO strategies. You need website pages that loads super fast. On both desktop and mobile browsers.
Let’s work together to make your webpages load as quickly as possible. *disclaimer
Many website owners would have no idea if their website became unavailable for traffic. We’ll monitor your web platform for availability, performance, traffic, search, SEO, etc. We’ll even email you when someone hits a specific trigger on your website.
CHANGE & PROBLEM MANAGEMENT
Once monitoring and alerting are setup properly, with automated SMS texts of issues, someone needs to respond if alerted that a problem with your web platform. We will know your platform, all of the accounts needed to interface with either the web platform infrastructure or support desk support from 3rd party vendors such as Web Hosting cPanel, Domain Registrar Access, Cloud Application Vendors. We’ll be able to detect and correct problems through monitoring and support from your application vendors.
We will understand how and why a problem existed and plan to ensure the event is not repeated.
Change Managment is a process where each and every change made to the production web platform is documented, tested throughly in a testing environment with a clear validation plan and an agreed/understood backout plan.
We’ll even implement a plan to minimize the risk of your site being unavailable.
PLATFORM RESILIENCY / REDUNDANCY
Is your site properly backed up. If your web hosting service went away, how long would it take to get your site rebuilt and hosted somewhere else? Do you have that kind of time?
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Read what some current and past clicnets have to say about our service.
Charles optimized an existing website and created 2 new pages for me. The work was excellent and prompt. I recommend without reservation.
Hutch did an excellent job, I couldn’t be happier. My site runs much, much faster than before. What a dramatic improvement. He is easy to work with and knows his stuff. This job was nothing but a great experience!
Hutch is an excellent communicator, sets clear goals, completes work to include working through unexpected issues, and is professional and easy to work with. I would recommend him and we look forward to contracting with him for more work in the future.
I will not hesitate to hire Charles again should the need arise. Actually working with him was so smooth and the results so professional I am kind of looking forward to it. He saw, and corrected details I had not even noticed – excellent work. Thanks very much, Charles.